REFUND POLICY
At Efiling Infotech Pvt. Ltd., we strive to deliver top-notch service and quality products. However, in the rare event that a return is necessary, the following return and refund policy will apply.
Registered Office Address:
Room No. G-A, Ground Floor, HMP House, 4, Fairley Place Rd, Fairley Place, B.B.D. Bagh, Kolkata, West Bengal 700001, India
Website: www.signxca.in
Email (Sales & Returns): sales@efilinginfotech.com
Returns Eligibility
We only accept returns in the case of defective products. If you receive a defective item:
Ensure the item is properly packed to prevent any damage to the original packaging during return transit.
The return shipping charges will need to be borne by the customer.
In case of damage to the returned product or its original packaging, Efiling Infotech Pvt. Ltd. reserves the right to determine a fair refund value, which will be binding on both parties.
Before initiating a return, please email us at sales@efilinginfotech.com with the subject line “For Return” to obtain a Return Receipt Number.
Note: Returns without a valid Return Receipt Number will not be accepted.
Refund Process
Once we receive the returned item:
The refund process will be initiated.
Refunds are typically processed within 7 working days.
For payments made by Cheque or Demand Draft, please allow additional time for delivery and clearance.
Incorrect Shipments / Transit Damage / Defective Products
If the product is:
Incorrectly shipped,
Damaged in transit,
Or has manufacturing defects,
You may email us at sales@efilinginfotech.com to request a Return Receipt Number.
In such cases:
We will bear the return shipping charges.
A replacement product will be sent to you within 7 working days.
If the item is out of stock, we reserve the right to issue a full refund instead of a replacement.
Important Notes
Refunds will not be initiated for issues related to incomplete documentation, missing attestation, or non-submission of application forms.
Attestation of documents is a mandatory requirement for processing Digital Signature applications.
All cancellation requests must be submitted within 3 days of placing the order by emailing sales@efilinginfotech.com.
Orders that have already been processed or fulfilled are non-refundable.